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Service

  Service commitment: in today's increasingly serious product homogeneity, after-sales service as part of sales has become the important territory of manufacturers and merchants for consumers, a good after-sales service is the best before the next sales promotion, is the main way to improve customer satisfaction and loyalty, is the important way to establish corporate reputation and dissemination of corporate image, we in the after-sales service has accumulated a large number of actual combat experience, to scientific and reasonable improvement, its service patterns have mature and stable consumer recognition. In order to further improve our service level, the center has formulated the following service specifications:


1. Door-to-door guidelines for maintenance personnel

1, work time must wear work clothes, hang a work permit, full of spirit, the reception of customers should stand up to meet, friendly attitude, decent behavior;

2. Be patient to listen to customers' reports for repair or repair, make detailed records, make arrangements for on-site service time, and implement the maintenance results;

3, the case according to the appointment time door-to-door service, punctual and trustworthy, not to break the appointment;

4. In the process of maintenance, if the customer needs to use the facilities or move the articles, the customer shall give consent and ensure that the articles are not damaged. If the articles are damaged, the customer shall be modest and compensate according to the price;

5. During maintenance, it is forbidden to eat, drink, take, or smoke cigarettes at the customer's home, and it is forbidden to ask for tips or articles from the customer; It is forbidden to leave personal contact information for customers;


Ii. Guidelines for customer return visit for maintenance

1. After consulting the opinions of users, the service engineer shall fill in the warranty record form in detail after the maintenance, and ask users to evaluate the maintenance quality and service attitude of the product, and sign it. If the user does not fill in comments and sign, do not force the user to sign; If the user is not satisfied, the service will be tracked until the user is satisfied.

2. After that, the service engineer will give the card to the user. If the user has any further requirements, he/she can contact him/her by the phone number on the card. If the user asks the service engineer to leave a phone number, the service engineer should explain to the user that the phone number on the business card serves the company. If there is any requirement, we will provide door-to-door service in time.

3. Return visit, return visit to all service customers to supervise our own service, promote and find out our shortcomings.

4. Information feedback, service engineer to the day feedback to the after-sales information staff; If the information feedback from the information staff is not timely, the after-sales supervisor will deal with it according to the regulations.


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